Support

If you are having trouble getting DWR working we ask that you please follow the steps below to find a resolution - Thank you!
  1. Step 1: Site resources - Please make sure you have read the following site resources, most questions asked could be easily resolved without contacting the list by viewing these resources (most importantly - Solving Common Problems/Troubleshooting):
    1. The Getting Started guide explains how to configure and start to use DWR.
    2. For answers to some of the most common questions we receive see the Answers to Common Questions page.
    3. On the Solving Common Problems/Troubleshooting page we provide step-by-step instructions to follow if you encounter problems configuring or using DWR. We also outline several of the more common issues encountered and how to resolve them.
  2. Step 2: Search the DWR-Users Mailing List - Search the mailing lists to see if someone has had a similar problem.
  3. Step 3: Search JIRA - Search our bug tracking system for an issue that may be related to the issue you are experiencing.
  4. Step 4: Ask the DWR-Users Mailing List - If a search of our mailing lists did not help, submit a question to the DWR-Users Mailing List.
  5. Step 5: File a bug report - NOTE THAT YOUR TICKET WILL BE CLOSED IMMEDIATELY IF YOU HAVE NOT PERFORMED THE STEPS ABOVE.

Mailing lists

  1. DWR-Users - Designed for general questions related to DWR. If you have a general question or are encountering a problem using DWR this is the mailing list you should use.
  2. DWR-Dev - Designed for DWR developers and development questions. This list SHOULD NOT BE USED for general questions or problems using DWR
  3. DWR-Security - A restricted list designed to discuss security related issues specific to DWR's code-base while minimizing the dangers associated with wide public dissemination.

The DWR mailing lists are hosted by java.net with the exception of the security list which is hosted by Google Groups. You can join Java.net by registering here, and then you can subscribe. However, you should not need to subscribe (although it is recommended) to take part - web interfaces are available. If you do not subscribe keep in mind that the lists are moderated for non-subscribers. This means that before your message is distributed to the list it will be delayed until we have accepted it.

Please see java.net's help page if you need assistance subscribing/unsubscribing to or sending an email to one of our lists.

DWR-Users Mailing List

The users mailing list is where the vast majority of discussions about DWR take place. If you have a general question or are encountering a problem using DWR this is the mailing list you should use.

Before sending a message to the list please make sure you:
  1. Followed the steps at the top of this page.
  2. Include the version of DWR you are using.
  3. Include information you have gathered while troubleshooting your problem.

You can send email to the list directly using: [users at dwr.java.net], or you can access the list on the web:

DWR-Development

This list is used for DWR developer discussions related to new features, bug fixes, etc. This list SHOULD NOT BE USED for general questions or problems using DWR (please use the users list for questions/problems!). The email address for the list is: [dev at dwr.java.net], or, on the web:

DWR-Security

The idea behind the dwr-security mailing list is that we should have a way to discuss DWR security while minimizing the dangers associated with wide public dissemination. The list is not about keeping problems secret forever, but it is about responsible disclosure.

Just to be clear: dwr-security is NOT another option for getting support when something doesn't work.

Membership rules: Since dwr-security is about responsible disclosure, we would like to know who the members are. Almost everyone wants to subscribe from a gmail or similar web-based address. That's OK, but we want to link web addresses to some type of corporate address OR have some other way of positively identifying you.

Applications to join can be made using Google Groups. BUT the majority of applications to dwr-security are rejected because the applicant has not read the section above properly. Understanding it is not optional.

Anyone can post to the list using the address: [dwr-security at googlegroups.com]. You don't need to be a member to post to the list, but it does increase your spam score, so if you don't receive a fast answer you should try alerting [users at dwr.java.net] to the fact that there is moderation that needs to happen.